SMS Terms & Conditions:
Pinnacle Pool & Spa Services

Program Overview

By opting in, you agree to receive recurring automated and conversational text messages from Pinnacle Pool & Spa Services. These messages are sent to provide customer support, pool renovation, repair, new construction project updates, pool leak detection, weekly maintenance, and appointment reminders.

Consent and Opt-In

Consent to receive text messages is not a condition of purchase. By providing your mobile number and opting in through our website forms (pinnaclepoolspa.com), our AI Receptionist, or via verbal agreement during service intake, you authorize Pinnacle Pool & Spa Services to send SMS/MMS messages to the mobile number provided.

SMS Terms & Conditions

SMS Consent Communication: 
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications: 
If you have consented to receive text messages from Pinnacle Pool and Spa Services, Inc., you may receive messages related to the following:

• Conversation external
• Conversation between employees

Example: “Hello, this is a friendly reminder of your upcoming appointment with Pinnacle Pool at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Pinnacle Pool and Spa Services, Inc. at any time.”

Message Frequency

Message frequency varies based on your interaction with us. You may receive:

• Weekly: Pool operation, maintenance and repair, schedule updates and billing.
• As Needed: Updates on remodel, new construction, repair or leak detection progress.
• Reminders: 20 – 60-minute on-site visit notifications.

Mandatory Keywords

• To Opt-Out: You can opt out of receiving SMS messages at any time. Text STOP to any SMS message you receive.   Alternatively, you can contact us directly to request removal from our messaging list.
• To Get Help: Text HELP If you are experiencing any issues.  Or, you can get help directly from us at pinnaclepoolspa.com, or email pinnaclepool@comcast.net.

Cost and Carrier Disclosure

Message and data rates may apply, depending on your carrier’s pricing plan. Check with your mobile carrier for details on your specific plan. These fees may vary if the message is sent domestically or internationally. Pinnacle Pool & Spa Services is not responsible for any charges incurred. Carriers are not liable for delayed or undelivered messages. You can opt out at any time by texting “STOP.” For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages. Message frequency may vary.

Privacy Policy & Data Sharing

We value your privacy. Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.